Encore Equipment Solutions Pvt Ltd

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How Encore Equipment Solutions Pvt Ltd reduced firefighting using a single system of record

Standardising approvals and handovers so teams work off the same numbers.

7→2 days

Improvement in order-to-dispatch lead time for engineering work

7→2 days

Improvement in order-to-dispatch lead time for engineering work

61 mins→9 mins

Faster daily MIS and stock reporting across store and production

61 mins→9 mins

Faster daily MIS and stock reporting across store and production

+16 pts

Increase in on-time dispatch performance with fewer last-minute follow-ups

+16 pts

Increase in on-time dispatch performance with fewer last-minute follow-ups

How Encore Equipment Solutions Pvt Ltd operates

Encore Equipment Solutions Pvt Ltd is a medium engineering manufacturing unit based in Bangalore. Their day-to-day work involves coordinating orders, material availability, production execution and dispatch commitments. Earlier, updates were shared through a mix of Excel sheets, calls and WhatsApp, which made it hard to keep everyone aligned. By moving to a centralised workflow, the team standardised handovers, reduced rework in reporting, and improved execution predictability.

Engineering

Industry

Engineering

Industry

Medium

Company Size

Medium

Company Size

Bangalore, India

Location

Bangalore, India

Location

Quotation-to-order conversion + dispatch coordination

Use Cases

Quotation-to-order conversion + dispatch coordination

Use Cases

Challenges

Job-work material sent out was tracked in registers; return quantity and shortages were unclear.

Shortage was detected only when the supervisor walked the floor, not when planning was done.

PO approvals got stuck with managers, leading to last-minute buying and frequent expedite.

Vendor coordination with structured PO follow-ups

Earlier, job-work material movement was tracked in registers and return status was unclear. This broke down on returns; shortages and rate differences led to repeated reconciliations. We implemented structured stage-wise tracking and checklists so work moved forward only when prerequisites were met. Material sent out and received back was logged against job-work orders, making shortages visible immediately. For engineering operations in Bangalore, this reduced dependence on a single person for updates. The practical outcome was fewer escalations, faster decisions, and dates that changed less often.

Implementation: Centralised workflow with clear owners

Earlier, store stock, WIP and finished goods were tracked in separate sheets and message threads. This broke down whenever priorities changed—material looked available, but the line stalled due to bin-level shortages. We implemented a centralised workflow where each order, material requirement and update had a clear owner and timestamp. Supervisors started reviewing shortages at shift start and raised purchase/transfer requests before the line was blocked. The practical outcome was fewer escalations, faster decisions, and dates that changed less often.

Controlling rework through traceability and holds

Earlier, vendor follow-ups were call-driven and depended on whoever remembered to push. This broke down during peak load—approvals got delayed and committed dates slipped without a simple exception view. We implemented structured stage-wise tracking and checklists so work moved forward only when prerequisites were met. The purchase team used one follow-up queue, logged committed dates, and escalated exceptions early. The practical outcome was fewer escalations, faster decisions, and dates that changed less often.

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