INDIE DELIGHTS PVT. LTD.

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From scattered sheets to one workflow: INDIE DELIGHTS PVT. LTD.'s ops reset

Turning daily follow-ups into a repeatable workflow across departments.

43%

Reduction in daily coordination time for chemicals work

43%

Reduction in daily coordination time for chemicals work

29%

Reduction in excess inventory across store and production

29%

Reduction in excess inventory across store and production

6→2 days

Improvement in order-to-dispatch lead time with fewer last-minute follow-ups

6→2 days

Improvement in order-to-dispatch lead time with fewer last-minute follow-ups

Inside INDIE DELIGHTS PVT. LTD.

INDIE DELIGHTS PVT. LTD. is a micro chemicals manufacturing unit based in Vadodara. Their day-to-day work involves coordinating orders, material availability, production execution and dispatch commitments. Earlier, updates were shared through a mix of Excel sheets, calls and WhatsApp, which made it hard to keep everyone aligned. By moving to a centralised workflow, the team standardised handovers, reduced rework in reporting, and improved execution predictability.

Chemicals

Industry

Chemicals

Industry

Micro

Company Size

Micro

Company Size

Vadodara, India

Location

Vadodara, India

Location

Batch production + lot traceability + QC holds

Use Cases

Batch production + lot traceability + QC holds

Use Cases

Challenges

Customer statements took hours to reconcile due to scattered notes and missing debit/credit references.

PO approvals got stuck with managers, leading to last-minute buying and frequent expedite.

Rejections were logged on paper; rework cost showed up only after dispatch was missed.

Cleaning masters to make reports match reality

Earlier, collections follow-ups were scattered and disputes reopened older invoices. This broke down on part-payments; the receivable view changed daily and escalations increased. We implemented a single system of record connecting sales, purchase, production and dispatch so everyone worked off the same status. Collections follow-ups moved to a single list with dispute tagging so teams stopped chasing the wrong invoices. The practical outcome was smoother handovers between departments and more predictable daily execution.

Vendor coordination with structured PO follow-ups

Earlier, vendor follow-ups were call-driven and depended on whoever remembered to push. This broke down during peak load—approvals got delayed and committed dates slipped without a simple exception view. We implemented a centralised workflow where each order, material requirement and update had a clear owner and timestamp. The purchase team used one follow-up queue, logged committed dates, and escalated exceptions early. For chemicals operations in Vadodara, this reduced dependence on a single person for updates. The practical outcome was that teams stopped re-entering the same data and acted on exceptions early.

Reducing month-end surprises with traceable transactions

Earlier, QC holds and rework notes were kept on paper and were not visible to planning. This broke down during rejections; without traceability, isolating root cause took days and blocked dispatch. We implemented a centralised workflow where each order, material requirement and update had a clear owner and timestamp. QC marked holds against lots, and planners saw only cleared stock as available for production. It also made owner reviews easier because key exceptions were visible without chasing the team. The practical outcome was smoother handovers between departments and more predictable daily execution.

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